Terms and Conditions
Effective Date: 01/01/2025
Welcome to Zimark Curtain. By accessing or using our website, purchasing our products, or visiting our store, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
1. Business Information
Zimark Curtain is located at Moyale Mall, 4th Street, First Avenue, Shop G17, Eastleigh, Nairobi, Kenya.
Phone: +254 721 881 401
2. Products
All products sold are in new condition.
We make every effort to ensure product descriptions and images are accurate; however, slight variations in color or design may occur due to lighting or display settings.
3. Pricing & Payments
All prices are in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.
We accept Cash and M-Pesa payments.
Custom orders require a 50% deposit before production begins, with the balance payable before delivery or installation.
4. Shipping Policy
We ship across Kenya at a flat rate of KSh 350.
Shipping days are Monday to Saturday. Orders placed before 4:00 PM are shipped the same day. Orders placed after 4:00 PM are shipped the next working day.
Orders placed on Sunday are shipped on Monday.
Delivery times vary by location, typically 1–3 business days.
5. Return, Exchange & Refund Policy
Returns are accepted for defective and non-defective products within 3 days of purchase.
Products must be in original condition with proof of purchase.
Returns and exchanges are accepted in-store only.
Refunds are processed in KES within 7 days after inspection. No restocking fee is charged.
6. Privacy & Data Protection
We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). Please see our Privacy Policy for full details.
7. Limitation of Liability
Zimark Curtain is not liable for:
- Delays caused by third-party couriers.
- Damages resulting from misuse, poor maintenance, or incorrect installation of products.
- Losses or expenses arising from use or inability to use our products or services.
8. Intellectual Property
All content on this website, including text, images, and designs, is the property of Zimark Curtain and may not be used without prior written permission.
9. Changes to Terms
We reserve the right to update or change these Terms and Conditions at any time. The latest version will be posted on our website.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes will be subject to the exclusive jurisdiction of Kenyan courts.
Contact Us
For questions about these Terms and Conditions, please contact:
Zimark Curtain
Moyale Mall, 4th Street, First Avenue, Shop G17
Eastleigh, Nairobi, Kenya
Phone: +254 721 881 401